Digital Engagement Specialist

We are seeking a talented and driven Digital Engagement Specialist to join our team. The ideal candidate will have a knack for fostering vibrant online communities and a talent for creating compelling digital content. This role is perfect for someone who thrives in a fast-paced agency environment and enjoys working with multiple clients across various industries.

Key Responsibilities:

• Community Management:
  • Monitor and engage with online communities on social media platforms, forums, and other digital channels.
  • Respond to comments, messages, and inquiries promptly and professionally.
  • Foster a positive and inclusive community atmosphere for each client.
• Content Posting:
  • Collaborate with content creators, designers, and other team members to produce high-quality digital content.
  • Ensure all content aligns with each client’s brand voice, style, and marketing strategy.
• Analytics and Reporting:
  • Track and analyze engagement metrics to evaluate the effectiveness of content and campaigns.
  • Generate reports on community activity, engagement levels, and feedback for clients.
  • Use insights to optimize future content and engagement strategies.
• Campaign Management:
  • Assist in planning and executing digital marketing campaigns to boost brand awareness and engagement for multiple clients.
  • Coordinate with marketing and PR teams to ensure consistent messaging across all platforms.
  • Manage promotions, contests, and other interactive activities to drive engagement.
• Crisis Management:
  • Monitor social media for potential issues or crises.
  • Develop and implement strategies to address negative feedback or public relations challenges.
  • Maintain a calm and professional demeanor during crisis situations.

Qualifications:

• Diploma or Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• Proven experience in social media management, digital marketing, or community engagement.
• Strong written and verbal communication skills.
• Creative thinking and the ability to generate innovative content ideas and campaigns.
• Proficiency in using analytics tools to measure engagement and derive actionable insights.
• Excellent time management skills and the ability to handle multiple tasks and projects simultaneously.
• Familiarity with social media platforms, content management systems, and digital marketing tools.
• Certifications in digital marketing or social media management (e.g., from HubSpot, Google) are a plus.
• A portfolio showcasing previous work in content creation, social media campaigns, and community management.

How to Apply:

• Write a brief introduction of yourself, highlighting name, age, residence and role-specific experience in the “Cover letter” field below.
• Attach CV and any other proof of competence. Include 3 referees, 2 of whom MUST be former employers.